Shenzhen C Friend Business Consultant Co. Ltd. ("C Friend", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
When you use our services or contact us, we may collect:
- Your name, email address, and phone number
- WhatsApp message content related to sourcing inquiries
- Business information such as company name and purchasing needs
- Payment information processed through PayPal or bank transfer (we do not store payment card details)
- Shipping address for order delivery
How We Use Your Information
We use your information to:
- Provide sourcing, procurement, and logistics services you requested
- Communicate with you about orders, production progress, and shipments
- Respond to your inquiries and provide quotes
- Improve our services and customer experience
Data Protection
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
- Factory partners receive only the information necessary to fulfill your order (product specifications, shipping address).
- All communications via WhatsApp and email are treated as confidential business correspondence.
- Payment processing is handled by PayPal or direct bank transfer — we never store credit card information on our servers.
Data Retention
We retain your business records for the duration of our service relationship and up to 2 years afterward for order reference and dispute resolution. You may request deletion of your data at any time by emailing lenycai@cfriendbc.com.
Your Rights
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
Contact Us
For privacy-related inquiries:
Email: lenycai@cfriendbc.com
WhatsApp: +1 971 415 7713
Shenzhen C Friend Business Consultant Co. Ltd.
Shenzhen, China's Greater Bay Area